OUR PRIVACY POLICY:

ResNexus

Our property uses ResNexus to provide online reservation services.

PRIVACY

ResNexus respects your privacy and is committed to protecting it. Your personal information is collected and stored to facilitate online reservations with our property. Basic information concerning your visit to this site is used by ResNexus to improve its service. Your data is never shared with unauthorized outside parties or sold.

ResNexus has complied with the the foundation principles of GDPR from at least 2010 on and is proud to be GDPR compliant with regards to breach notifications, right to access, right to be forgotten, data portability, privacy by design, and data protection officers. For GDPR inquiries please contact our data protection officer at 385.218.2637.

SECURITY

ResNexus uses industry-standard encryption to protect your personal and payment information during and after your reservation. After your reservation is complete, the system removes your credit card information to prevent theft or disclosure. ResNexus meets or exceeds rigorous industry standards for protecting credit card information and is PCI compliant. This PCI compliance has been verified by an external auditor

REFUND POLICY

We understand life happens and you may need to cancel your stay with us. Rooms cancelled more than 72 hours prior to the check in time of 4pm on the day of your arrival will receive a 100% refund. For example, if you are meant to check in Friday, you’ll need to email us at stay@stonewallmotorlodge.com by that Tuesday at 4pm to let us know. Rooms cancelled within 72 hours of your arrival are non-refundable unless we are able to rebook your stay. Please let us know as soon as possible so we can open the rooms up.

THIRD PARTIES

We may use a third-party payment service to process payments made through the Services. It is our policy to only share Personal Information with contractors, service providers and other third parties who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them. If you wish to make a payment through the Services, your Personal Information may be collected by such third party and not by us and will be subject to the third party’s privacy policy, rather than this Privacy Policy. We have no control over, and are not responsible for, this third party’s collection, use and disclosure of your Personal Information.

We may also disclose your Personal Information to a third party when you ask us to do so or when we believe it is required by law.

If you submit any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

Below is a description of all the ways in which we may use your Personal Information:

  • To respond to your inquiries and fulfill your requests, such as to send you the SML newsletter and other marketing items;

  • to send administrative information to you, such as information regarding the Services and changes to our terms, conditions and policies;

  • to complete and fulfill your booking or other purchase, including, for example, to process your payment, communicate with you regarding your purchase and provide you with related customer service;

  • to send you marketing communications that we believe may be of interest to you;

  • to contact you with respect to any billing inquires;

  • To facilitate social sharing functionality;

  • for our business purposes, such as data analysis; market research; surveys; customer satisfaction; audits; fraud monitoring and prevention; developing new products and services; enhancing, improving or modifying our Services; identifying usage trends; determining the effectiveness of our promotional campaigns and operating and expanding our business activities; and

  • as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

Any Questions?

Please direct any questions to stay@stonewallmotorlodge.com or by correspondence to:

Stonewall Motor Lodge
Attn: Privacy
14818 US Hwy 290 E
Stonewall, TX 78671